Train up your management staff with our refreshed Student Experience Management certificate
We are excited to relaunch our professional qualifications for ELT centre staff. The refreshed courses are more accessible, relevant and flexible, to suit the staffing needs of our members in 2022.
The new online Certificate in ELT Student Experience Management (CELTSEM) is a highly practical, task-based course covering the main aspects of student administration and management. It replaces the Certificate in Student Services Management (CertSSM).
Siobhan Baccas, project manager for English UK events and training, explains why we have updated the course and how staff and centres will benefit: "We wanted to address the new staffing situation a lot of schools are finding themselves in, where they need to get a new starter up to speed quickly, or where non-teaching staff need to be flexible and turn their hands to various roles. We've condensed the course, so in just three months participants will be trained and ready to manage various responsibilities, in time for the busy summer period.
The new CELTSEM course will give staff the confidence and knowledge they need to take on different roles and responsibilities, be that accommodation management, emergency planning, or safeguarding responsibilities."
The CELTSEM has six modules:
- managing within a team
- managing student accommodation
- risk assessments and emergency planning
- looking after the welfare of our students
- safeguarding our students: adults and children
- customer care and quality control.
The course is taught online, with each module including a day's teaching and a student assignment.
The three tutors – Liz Granato, Glen Mitchell and Barbara Lewin – have a wealth of experience to share with participants. Glen and Liz are both Accreditation UK inspectors with long histories in the industry, while Barbara Lewin has delivered much of English UK's safeguarding training during the past few years."
The 2022 CELTSEM course will run from March to May 2022. Delegates must attend at least five of the six synchronous training sessions, which will be delivered online via Zoom. Each session is on a Thursday during working hours. To check dates and further details before booking, view the course information pack.
Refreshed DELTM course for 2022 - bookings open soon
Our Diploma in English Language Teaching Management (DELTM) is also undergoing a refresh.
The 2020 course will run from March to December 2022. Bookings will open soon. You can register your interest by emailing the team.
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